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Shipping and Returns

Shipping Methods

Stuffington Bear Factory offers available shipping options from USPS and FedEx for delivery within the U.S. We currently ship to domestic and international addresses, with the exception of P.O. boxes and APO/FPO addresses. If you wish to send to either a P.O. box or an APO/FPO address, just simply call our offices and we would be glad to process the order over the phone.

The cost of shipping is based on the type of products you select, the quantity and the location of the shipping address. The cost is also based on the rates made available by the shipping providers named above. Some items may carry a shipping surcharge; if applicable, shipping surcharges will be noted prominently on the product detail page.

If you have a special shipping requirement or you wish to check the status of your order, please contact us.

Processing Time

Our buiness days are Monday through Saturday, excluding federal holidays. It takes 1-2 business days to process orders. Orders received on Sundays will be processed the following business day.

We strive to continually update the inventory on the website. When an order includes a product we no longer have in stock, we will contact you as soon as possible so that the order may be amended. In this case, the processing time becomes based on how soon we are able to contact you and how soon we receive a response that allows us to resolve and fulfill the order.

Shipping Time

Your delivery time is based on the shipping option you select for your order. Use the following as a general timeframe for shipping time.

  • USPS Priority Mail - 3-6 business days
  • USPS Express Mail - 2 business days
  • FedEx Ground - 5-7 business days

Overnight Delivery

If you require overnight delivery, please call us to check availability.

Total Delivery Time

Your total delivery time will be the processing time plus the shipping time of the shipping method you select. If you have any questions, please call 602-225-9513 or you may use our contact form.

Returns and Exchanges

Based on the policy described below, Stuffington Bear Factory will happily accept an exchange for another selection, or provide a refund if you wish to return an item.

For an exchange or a refund, merchandise must still be in new condition (including accessories) and be returned within 30 days of the purchase date. To return or exchange an item, please use our contact form.

Questions?

If you have any questions please contact us using any of the following methods:

  • Email: Please use our online email form on our contact page.
  • Phone: (602) 225-9513
  • Mailing Address: Stuffington Bear Factory, 1717 E. McDowell Road Phoenix, AZ 85006